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Privacy Policy
The following privacy statement discloses the privacy practices for NewAm. Last revised: July 9, 2007
New Amsterdam Enterprises, LLC. d/b/a New Amsterdam Insurance Services
89 Franklin Ave, Suite 200
Nutley, NJ 07110
Email: info@newam.com
For all insurance, NewAm offers you the power of choice.
As a leading online marketplace for insurance, New Amsterdam Insurance Services (NewAm) works with a combination of local agents, quoting services, regional and national carriers to ensure that you are provided with a wide variety of responses to your request for a quote. Helping you save money is important but so is your privacy. This policy outlines our commitment to protecting your information.
At NewAm, your privacy is our chief concern. We understand that you entrust us with private information to help us match you with an insurance agent (we refer to all of these as "Agents") who can meet your needs. In exchange for your trust, you expect and deserve our commitment to treat your information with respect. Rest assured that we protect your privacy. Under no circumstances will NewAm sell or share any personal information about you to or with any person or organization except: as authorized by you, to participating agents or other parties involved in your transaction, or as may be required by law or court order. The Privacy Policy below describes the standards we adhere to in handling information about you and your insurance quote request.
What We Want You to Know
- Who we are and what we do
- Information collected
- How your information is used
- Communications you can expect
- Altering or deleting the information you submit through this website
- Policies applicable to restricted areas within the site
- Notification of changes to this privacy policy
NewAm is a leading online marketplace connecting consumers with insurance agents to compete for their business across a variety of insurance policy types. NewAm has been in business since 1989. NewAm is not an insurance agency and does not provide quotes directly to consumers. Rather, NewAm is a free eductation and matching service that instantly connects you with a network of quality insurance agents.
After you submit your quote request via our web site, NewAm immediately matches you to local and national agents who can meet your insurance needs. We create this connection by emailing you the list of matching agents and their contact information as well as passing your information to the agents. Your matching agents will use the information you provided in your quote request to run your quote and contact you with the details. Sometimes, NewAm does not have a matching agent based on your location and insurance needs. In this event, your information may be passed to one of our partner companies to ensure that you receive as many competitive quotes as possible. NewAm does not charge a fee to use our service. NewAm is paid a fee by the insurance agents who purchase leads through our service.
2. Information CollectedPersonal Information
NewAm collects the following personal information in each of our quote requests. We pass this information on to your matching agents so they can generate accurate quotes for you.
| Auto | Home | Health | Group Health |
|---|---|---|---|
| First and Last Name | First and Last Name | First and Last Name | First and Last Name |
| Postal Address | Postal Address | Postal Address | Postal Address |
| Email Address | Email Address | Email Address | Email Address |
| Phone Number | Phone Number | Phone Number | Phone Number |
| Driver's License Number* | Date of Birth | Date of Birth | Gender |
| Social Security Number* | Gender | Marital Status | |
| Date of Birth | Social Security Number* | Level of Education | |
| Gender | Occupation | ||
| Marital Status | |||
| Type of Vehicle Driven | |||
| Driving Habits and Record | |||
| Occupation | |||
| Level of Education | |||
| Life | Renter's | Business |
|---|---|---|
| First and Last Name | First and Last Name | First and Last Name |
| Postal Address | Postal Address | Postal Address |
| Email Address | Email Address | Email Address |
| Phone Number | Phone Number | Phone Number |
| Date of Birth | Date of Birth | |
| Gender | Gender | |
| Social Security Number* |
* This information is not required, but is helpful in generating your quotes.
Technical information
We collect and track certain technical information to ensure that your consumer experience is a beneficial one. We may also use technical information to store your preferences and make future visits to our site quicker for you.
- Cookies – a cookie is a small file stored on a user’s computer that contains information about the user. We use either session ID cookies (which terminate once a browser is closed) or persistent cookies (which are small text files stored on a user’s hard drive for an extended period of time). Cookies allow us to see how and when you use our sites, but they cannot be used to track personal information such as email address or phone number. Cookies also allow us to store the personal preferences that you set during each visit to our sites which can speed up your future visits.
- Log files – NewAm uses log files to track how our sites are being accesses and used. Log files track anonymous user information such as IP addresses, browser types, Internet service providers, referring and exit pages, platform type, date and time stamps, and number of clicks to, from, and within our sites. Web logs are tracked only on our servers and do not place anything on your computer.
- Information from Banner Ads – if you arrive our site through a banner ad, NewAm can track where you arrived from, as well as clicks that might have impacted our servers. This information is anonymous and cannot be used to gather personal information about you.
Survey information
NewAm may use survey information to gather feedback from consumers who have filled out insurance quote requests on our web site. We use this information to track our customer satisfaction and make improvements to our service. This survey, which will arrive approximately one week after a quote request has been filled out, is completely voluntary and anonymous. No personal information will be asked of you.
Information from the "Contact Us" section of the web site
If you decide to communicate with us through the “Contact Us” section on our web site, we may ask you for personal information such as your name, email address, or phone number. This information is not sold to any third parties. Your information may, however, be shared with outside sources in order to resolve any problems you may have.
3. How Your Information is UsedHow we share information with agents
When you submit a quote request with NewAm, your information is used to match you with an average of three to four qualified, licensed agents who can best serve your insurance needs. In the event that we cannot match you with an agent, your information may be passed on to one of our partner companies in an effort to ensure you receive as many competitive quotes as possible.
How we internally use technical information to improve marketing
NewAm uses technical information such as cookies and web logs to study how our sites are being used. We may also use cookies to track your preferences so that when you return to our web site, you can navigate more easily without having to re-enter certain information. By analyzing the data that cookies and web logs provide, we can determine how to improve our web sites and banner ad campaigns to better serve our customers.
How we use survey data to measure satisfaction
NewAm may use information from a consumer satisfaction survey to better understand the consumer experience and improve our services. Personal information is not visible to anyone as this survey is completely anonymous.
Other uses of your information by third parties
- Partner companies – in the event that no NewAm agents can serve your insurance needs, the information from your quote request may be passed to one of our partner companies. We feel it would be poor customer service to fail to provide a quote merely because no matching agents are available. In these circumstances, we pass your quote request only to partner companies that we have an existing contractual relationship. NewAm only enters into relationships with reputable companies and our contract requires they follow applicable laws and not misuse the data provided to them. Any contact from partner companies is not covered under this policy, nor are any further communications you may have with agents from those partner companies.
- Companies that perform information processing on our behalf – NewAm partners with companies who manage our email systems and conduct surveys on our behalf. Your personal information is shared with these companies on a limited basis so that we can create and target our marketing campaigns.
- Law Enforcement – NewAm will share your personal information in response to law enforcement officers, government personnel, court order or subpoena. This information will only be shared in order to comply with a legal obligation.
Confirmation email
Minutes after you submit a quote request through NewAm, you will receive a confirmation email.
In the event that a match cannot be made, you will receive an email informing you that no agents meet your quote request requirements. This email will be sent within a matter of hours after you complete a quote request.
Follow up calls and emails from agents
After submitting a quote request through NewAm, your quote request is matched with qualified, licensed agents. These agents may contact you via the information that you provided in your quote request.
Disclaimer
NewAm provides this site and the information provided herein as a service to its customers. The information and materials provided on this site are provided for general information purposes and may not be relied on as a substitute for professional or legal advice. The views or opinions expressed by the authors included herein do not necessarily reflect the views or opinions of NewAm or its affiliates. This information is not intended to create any legal relationship between NewAm and the user. Neither the transmission nor receipt of these materials will constitute a legal relationship between the sender and the receiver. The information is not guaranteed to be correct, complete, or current. NewAm makes no warranty, expressed or implied, about the accuracy or reliability of the information expressed herein, or at any other website to which this site is linked. NewAm also assumes no responsibility for the content and accuracy of materials contained in external sites to which links are provided on this website.
5. Altering or Deleting the Information You Submit Through the NewAm Web SiteSubmit a written request for removal to our mailing address:
New Amsterdam Enterprises, LLC
89 Franklin Ave, Suite 200
Nutley, NJ 07110
Agent communications
By submitting a quote request with NewAm, insurance agents will contact you using the phone number and email address provided. In order stop these communications, you must contact the agents directly and request that they stop contacting you. If you decide to purchase insurance from one of the insurance agents matched to you through NewAm, all further contact with that agent is not covered under this policy. You should thoroughly read the Privacy Policy of the agent you select in order to make sure that you are comfortable with their policy.
Quote requests
NewAm is not an insurance agency. We are a free matching service that instantly connects you with our nationwide network of quality insurance agents. After you submit your quote request via our web site, NewAm immediately matches you to local agents and sends your information to them. This process happens instantly; therefore, there is not an opportunity for you to edit your original information after it’s been submitted. We recommend that you communicate the needed changes directly to the agents with whom you were matched. You can find your agent(s) contact information in the email we sent you to confirm your quote request. This will ensure your updates are made and that the agent uses the most accurate information available to process your quote.
System records
All personal information provided to NewAm in a quote request may be retained in our production database for up to 15 days.
6. LiabilityNewAm will bear no liability and be held harmless from damages caused either directly or indirectly from the submission of information through our sites or those of our affiliates.
7. Notification of Changes to this Privacy PolicyWe may, at our sole discretion, revise this policy at any time in a manner consistent with applicable laws and regulations. When we revise this policy, including changes to use of your personal information, we will incorporate the revisions into this policy and will revise the “last revised” date at the top of this web page. We recommend that you regularly visit this policy in order to remain informed about any changes that we may implement.
New Amsterdam Insurance Services Privacy Notice
By filling out the forms and providing information about yourself on this and the following pages, you acknowledge and agree that:
- NewAm may contact you using the information you provide.
- You have read, understand and agree to this Privacy Policy, and NewAm may send you electronically (via email or otherwise) any notices with respect to the Privacy Policy.
- NewAm may provide the information you submit to third parties for the purposes of providing you information and quotes about insurance, that such third parties may contact you by the email addresses, physical address or phone numbers that you provide, and that such third parties may use your information to gather additional information about you, such as insurance or credit scores.
- You are an actual person, you have the right to provide the information you submit, and the information you submit is accurate, complete and truthful.
If you do not agree to the terms of this Privacy Notice and the Privacy Policy, then do not enter your information and do not continue with this process and do not provide your information to NewAm, in which case NewAm will not be able to use your information for providing quotes and other insurance related services.